Privacy Policy

Introduction

At Hidden Sydney, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our tours and experiences.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our tours or services
• Contact us through our website or email
• Subscribe to our newsletter
• Participate in surveys or promotional activities
• Create an account on our website

This information may include:

• Name and contact information (email address, phone number)
• Billing and payment information
• Tour preferences and special requirements
• Emergency contact information
• Dietary restrictions or accessibility needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system
• Location data (with your consent)

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and improving our tour services
• Processing bookings and payments
• Communicating with you about your bookings
• Sending promotional materials and newsletters (with your consent)
• Ensuring safety and security during tours
• Analyzing website usage to improve user experience
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as:

• Payment processing companies
• Email marketing platforms
• Website hosting and analytics services
• Tour logistics and transportation partners

Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect personal safety of users or the public

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection practices

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to certain legal limitations.

Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link or contacting us directly.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Tour booking information may be retained for up to 7 years for business and tax purposes.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: